Harbor House Hospitality
A digital menu, reservations layer, and reporting dashboard that modernised guest experience across multiple venues.
Three well-run venues — with no shared infrastructure connecting them.
Harbor House is a hospitality group operating three venues — a restaurant, a café bar, and a private dining space. Each venue had its own way of doing things: different paper menus, different booking processes, different staff managing different systems (or no systems at all). There was no shared infrastructure, no central visibility, and no consistent guest experience across the group.
The operational cost was significant. Menu changes required reprinting across three venues — a process that took days and cost money every time. Reservations came in through phone, email, Instagram DMs, and a third-party booking platform that charged per cover and didn't integrate with anything else. The operations manager had no real-time view of capacity, bookings, or revenue across the group — everything was pieced together manually at the end of each week.
The brief: build one connected system that modernised the guest experience, reduced operational overhead, and gave the team a real-time view of the business.
QR digital menus
A mobile-optimised digital menu system, accessible via QR code at every table across all three venues. No app required — guests scan and the menu opens instantly in their browser.
Each venue has its own menu with its own branding, but all three are managed from a single dashboard. A menu change — a new dish, a price update, a seasonal special — is live across all venues in under two minutes.
No reprinting, no lead time, no inconsistency between what's on the table and what's actually available.
Automated reservation system
A unified booking system replaced the fragmented mix of channels. Guests book online, selecting venue, date, time, party size, and any special requirements. Confirmation goes out automatically. Reminders fire 24 hours before the reservation. Cancellations are handled by the guest directly, with slots released back into availability instantly.
The third-party platform was retired. Bookings now flow directly — no per-cover fees, no data living in someone else's system, no manual transfer of reservation details to the floor team.
Operations dashboard
A live dashboard gives the operations manager — and each venue manager — a real-time view of what's happening across the group: today's reservations, current capacity, upcoming bookings by venue, and weekly performance at a glance.
End-of-week reporting that previously took hours to compile manually is now generated automatically. The operations manager starts Monday with a clean performance summary in their inbox — no spreadsheet required.
Changes that previously took 2–3 days to implement across venues now go live in under two minutes from a single dashboard.
Automated post-visit follow-up and a frictionless rebooking flow drove a 19% increase in repeat reservations within the first quarter.
All three venues — restaurant, café bar, and private dining — run on one unified system with individual controls and shared visibility.
Retiring the third-party platform and moving to a direct booking system eliminated ongoing per-cover fees entirely.
Harbor House didn't have a guest experience problem — the food was good, the venues were well-run, and the teams were capable. The problem was infrastructure. Three venues running three different ways, with no shared visibility and no system connecting them.
The shift wasn't dramatic. It was systematic. One dashboard. One booking flow. One place to update the menu. The operational overhead dropped immediately — and the guest experience improved because the team had more time to focus on service instead of logistics.
That's what good systems do. They make the thing you're already good at easier to deliver consistently.
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I build reservation systems, digital menus, and operations infrastructure for restaurants and hospitality businesses in Budapest and across Europe.